Frequently Asked Questions


Do I need to vacuum before my service?

 A light vacuuming in the areas to be cleaned is recommended but not required. Our crew will pre-vacuum the areas to be cleaned, because 70% of carpet soil is dry soil. Also, our equipment is vacuuming the entire time we are cleaning. 


What method do you use for carpet cleaning?

 The method we use for cleaning is pH balanced hot water extraction (commonly referred to as steam cleaning.) This is the method required by carpet manufacturers to maintain warranties. Nice and Clean's exclusive hot water extraction method includes pre-treating the traffic & heavily soiled areas so that the cleaning process removes the toughest, deepest dirt safely and gently. Hot, soft water combined with earth friendly cleaning solutions are misted on carpet fibers. Then, powerful truck mounted extraction removes deep-down soils, allergens, the cleaning solutions and 95% of the moisture. 


How do you guarantee customer satisfaction?

 We're proud the majority of our customers are repeat or referral business. This is a direct result of our commitment to delivering high quality services to our customers’ satisfaction. We are happy to work with you to correct any situation that may arise.